Client Satisfaction Measurement
Republic of the Philippines
DEPARTMENT OF LABOR AND EMPLOYMENT
Regional Office 4A (CALABARZON)
HELP US SERVE YOU BETTER!
This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal Information shared will be kept confidential and you always have the option to not answer this form.
(Itong Client Satisfaction Measurement (CSM) ay sumusubaybay sa karanasan ng customer sa opisina ng gobyerno. Ang iyong feedback sa iyong natapos kamakailan lang na transaksyon ay makakatulong sa opisinang ito para makapagbigay ng mas mahusay na serbisyo. Ang personal na impormasyon na ibinahagi ay pananatilihing kumpidensyal at ikaw ay laging may opsyon na hindi sagutan ang form na ito.)
Concerned Office:
List of Services:
Specify Services:
Company Name
(Optional)
:
Respondent Name
(Optional)
:
Email address / Contact Number
(Optional)
:
Client Type:
Select Client Type
Citizen (Mamamayan)
Business (Negosyo)
Government (Employee or another agency)
Sex:
Select Sex
Male
Female
Age:
INSTRUCTIONS:
For SQD 0-8, please put a check mark (✓) on the column that best corresponds to your answer. (
Para sa SQD 0-8, pakilagyan ng markang tsek ang hanay na pinakatumutugma sa inyong sagot.
)
Service Quality Dimension (SQD)
Rating
Not Applicable (Hindi na-aangkop)
Strongly Disagree (
Lubos na hindi sumasang-ayon
)
(Lowest Rate)
Disagree (
Hindi sumasang-ayon
)
Neither Agree nor Disagree (
Sumasang-ayon na hindi rin sumasang-ayon
)
Agree (
Sumasang-ayon
)
Strongly Agree (
Lubos na sumasang-ayon
)
(Highest Rate)
SQD0.
I am satisfied with the service that I availed (
Ako ay kontento sa serbisyo na aking napakinabangan
)
SQD1.
I spent a reasonable amount of time for my transaction (
Gumugol ako ng rasonableng oras para sa aking transaksyon
)
SQD2.
The office followed the transaction’s requirements and steps based on the information provided. (
Sinunod ng opisina ang kinakailangan at hakbang ng transaksyon batay sa ibinigay na impormasyon
)
SQD3.
The steps (including payment) I needed to do for my transaction were easy and simple. (
Ang mga hakbang (kasama ang pagbabayad) na aking kinakailangan gawin sa aking transaksyon ay naging madali at simple
)
SQD4.
I easily found information about my transaction from the office or its website. (
Naging madali ang paghanap ng impormasyon sa aking naging transaksyon mula sa opisina o website
)
SQD5.
I paid a reasonable amount of fees for my transaction. (
Nagbayad ako ng rasonableng kaukulang bayad para sa aking naging transaksyon
)
SQD6.
I feel the office was fair to everyone, or "walang palakasan," during my transaction. (
Pakiramdam ko na ang opisina ay naging patas sa lahat o "walang palakasan" tuwing ako ay nakipagtransaksyon
)
SQD7.
I was treated courteously by the staff, and (if asked for help) the staff was helpful. (
Magalang ang naging pakikitungo sa akin ng kawani, at (kung ako ay humingi ng tulong) ang kawani ay naging matulungin
)
SQD8.
I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me. (
Nakuha ko ang aking kailangan mula sa opisina ng gobyerno, o (kung ito ay tinanggihan) ipinaliwanag sa akin kung bakit ako ay napabigyan ng husto
)
Suggestions on how we can further improve services
(Optional)
: (
Mga mungkahi kung paano naming mapapabuti ang mga serbisyo
)
Submit
